ctg55 Privacy Policy

ctg55 ("we", "our", or "platform") is committed to providing a safe and trusted online betting and casino experience for players in Bangladesh. Your privacy matters to us. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the ctg55 website, register an account, or use any of our services.

By using this website, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services.

ctg55 collects two types of information from its users — information provided directly by you and information collected automatically.

1.1 Personal Information Provided Directly

When you create an account or use our services on ctg55, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and username
• National ID card or passport details (for KYC verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay numbers)
• Transaction history and financial activity

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system version
• Cookie and session data
• Page visit times and navigation patterns
• Gaming activity and betting history
• Login times and location information

ctg55 uses collected information only for specific and legitimate purposes. We never sell your information to third parties.

Purposes for which your information is used:

• Account Management: To handle registration, verification, and secure login.
• Service Delivery: For betting, gaming, and payment processing.
• Age and Identity Verification: To ensure access is limited to users aged 21 and above.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve issues and provide assistance.
• Promotional Communication: To inform you about bonuses and offers with your consent.
• Responsible Gaming: To identify harmful gaming behaviour and offer support.
• Platform Improvement: To analyse and improve the user experience.

ctg55 follows the highest industry standards to keep your personal information secure. Details of our security measures are outlined below.

3.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted.
• Data stored in the database using AES-256 encryption.
• Two-Factor Authentication support.
• Regular security audits and vulnerability testing.
• Firewall and DDoS attack prevention systems.

3.2 Data Retention Period

We retain your personal information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or investigate fraud.

ctg55 never sells your personal information. However, information may be shared with specific third parties in the limited circumstances described below:

4.1 Payment Processors

The minimum information required to complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay is shared with the relevant payment provider. This information is used solely to complete the transaction.

4.2 Technology Service Providers

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and others operate under their own privacy policies. Gameplay data may be shared as required for necessary technical operations.

4.3 Legal Obligations

Information may be shared with authorities in response to court orders, regulatory requirements, or legal obligations.

4.4 Business Transfers

In the event of a change of ownership or business merger involving ctg55, user information may be transferred to the new owner, but the terms of this privacy policy will continue to apply.

ctg55 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect usage statistics for the platform.
• Marketing Cookies: Help display relevant advertisements and offers.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the site.

As a ctg55 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: You may request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Data Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: You may unsubscribe from marketing communications at any time.

ctg55 provides services only to users aged 21 and above. We do not knowingly collect personal information from minors.

If we are informed that a minor is using ctg55 services or has provided personal information, we will immediately close that account and delete the associated information.

A note to parents — please monitor your child's internet use and use parental controls to prevent their access to online gaming sites.

ctg55 may use international technology infrastructure, which means your information may be processed or stored on servers outside Bangladesh. Regardless of where the data is stored, the protection standards of this privacy policy apply.

We ensure that appropriate security measures are maintained for international data transfers and that the receiving party provides protection equivalent to this policy.

In the event of a data security breach, ctg55 will take the following steps:

• Launch an internal investigation immediately after the incident is identified.
• Notify the relevant authorities where required.
• Inform affected users as quickly as possible via email or platform notification.
• Take the necessary measures to prevent such incidents in the future.

If you suspect that your ctg55 account information has been used without authorisation, contact us immediately and change your password.

ctg55 reserves the right to update or change this privacy policy at any time. For significant changes, we will:

• Display a prominent notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

ctg55 treats responsible gaming as its highest priority. To this end, we analyse data related to your gaming behaviour in order to:

• Identify unusual betting patterns.
• Set short-term or long-term limits where needed.
• Offer support if signs of gambling addiction are detected.

For more information on responsible gaming, please read our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali, directly through the website

We aim to respond to all privacy-related requests as quickly as possible. Your satisfaction and the protection of your information are our highest priorities.